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reporting analytics onboarding ai dashboards📋 Description
- Operationalize customer and partner lifecycle standards across onboarding, engagement, risk mgmt.
- Segment scaled vs non-scaled engagement; allocate resources by health and revenue.
- Improve onboarding quality, time to value, and adoption via playbooks.
- Partner with Sales for smooth handoffs and customer readiness alignment.
- Lead Gainsight optimization; build dashboards for health, engagement, risk, and productivity.
- Balance scalability with quality in customer engagement models.
🎯 Requirements
- 8–10+ years in Customer Success, CX, Sales Ops, or related roles.
- Experience managing individual contributors.
- Strong analytics, reporting, and performance improvement background.
- Experience operating CX platforms such as Gainsight.
- Demonstrated ability to build scalable workflows and engagement models.
- Experience leveraging AI or automation tools to improve efficiency.
🎁 Benefits
- Fully remote team with flexible hours.
- Comprehensive health, dental, vision, 401k, HSAs/FSAs.
- PTO, holidays, wellness days, and a sabbatical after 4 years.
- Paid parental leave for biological and adopted children.
- Professional development budget and PerkSpot discounts.
- Volunteerism encouraged; wellness resources provided.
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