Lead and grow a global CX team across time zones.
Build CX strategy for Firstbase product lines and global supply chain.
Own CX systems and automation: optimize Zendesk workflows and dashboards.
Design scalable processes: create playbooks, SOPs, escalation frameworks.
Drive performance with metrics: define KPIs such as CSAT, NPS, resolution time, FCR.
Be the voice of the customer: collaborate with Product, Ops, and Engineering to drive improvements.

🎯 Requirements

6-10 years in CX leadership with >=3 years managing teams (global/remote).
Technical: ability to speak with Product/Engineering; Zendesk expert.
Track record: scaling CX ops in high-growth SaaS/tech.
Data-driven: define KPIs, analyze trends, drive improvements.
Leadership: strong communication, coaching, and team-building.
Adaptability: thrives in fast-moving startup environments.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot