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workflow automation saas data modeling customer enablement llms📋 Description
- Build an AI-native education engine.
- Reimagine enablement to meet customers at the point of need.
- Map customer journeys; embed contextual guidance and AI help in product.
- Surface enablement data to inform product direction.
- Lead and grow a team across content, LXD, training delivery, KM.
- Define success by adoption, time-to-value, retention impact.
🎯 Requirements
- 6+ years in B2B SaaS customer education with leadership.
- Proven transformation: embed programs, not just destination training.
- Real AI fluency; integrate AI into content and delivery.
- Customer-outcome focus: adoption, time-to-value, independence.
- Operational rigor: maintain cadence, accuracy, metrics.
- Strong technical: data modeling, workflow automation; explain to non-tech.
- Data-informed decisions; tie enablement to business outcomes.
- Exceptional writing; align cross-functional teams.
🎁 Benefits
- Health coverage: 100% medical/dental/vision for all FTEs.
- Flexible time off and quarterly mental health days.
- Annual stipends for professional development and caretaking.
- Work anniversary bonuses; tenure-based rewards.
- 401(k) retirement plan (US-only).
- Latest Apple hardware for your work.
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