Senior Manager, Customer Education and Center of Excellence

📋 Description

• Build and lead a COE for scalable customer outcomes across lifecycle.
• Design playbooks, frameworks, and programs for CS, Services, Support.
• Standardize motions, tools, governance across the customer lifecycle.
• Partner with post-sales leaders to scale customer programs.
• Pilot and scale new customer motions and interventions.
• Use data to prioritize COE initiatives and measure impact.

🎯 Requirements

• 8+ years in CS, Customer Education, Professional Services, or related SaaS post-sales.
• 3+ years of people leadership experience (strategic or cross-functional teams).
• Proven experience scaling customer programs, playbooks, and frameworks.
• Ability to translate strategy into execution in a fast-paced environment.
• Excellent cross-functional collaboration and stakeholder management.
• B2B SaaS experience required; LMS/digital education a plus.

🎁 Benefits

• Remote-first culture with flexible work options.
• Company values: data-informed decisions, customer first, collaboration.
• Comprehensive benefits: medical, dental, vision, 401(k) match.
• 14 paid holidays plus 2 floating holidays.
• Learning, growth opportunities and leadership exposure.
• Annual remote work stipend for wellness or home office.