Related skills
enterprise software jira api integrations sdk cloud architectures📋 Description
- Define and champion the US TPM team's charter, model, and responsibilities
- Recruit, develop, and retain high-performing TPMs with strong technical leadership
- Serve as the senior escalation point for complex customer launches and incidents
- Identify inconsistencies or missing processes across the org (e.g., Jira dashboards)
- Align with Product and Engineering to translate feedback into actionable insights and roadmap
- Lead executive-level discussions on delivery timelines, trade-offs, and scope
🎯 Requirements
- 10+ years of experience leading enterprise software implementations or Professional Services delivery in a post-sales environment
- 5+ years of people management experience leading technical customer-facing delivery or services teams
- Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch
- Demonstrated success managing scope, SOW execution, change management, and high-impact customer escalations
- Technically fluent: cloud architectures, API integrations, and enterprise ecosystems
- Based within 60 minutes of a major international airport hub for rapid-response visits
🎁 Benefits
- Supportive health care and parental leave
- Flexible work arrangements
- Teaching and learning culture
- Diversity and inclusion commitment
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