Senior Manager, Customer Delivery

Added
2 days ago
Type
Full time
Salary
Salary not provided

Related skills

people management enterprise software jira post-sales technical program management

πŸ“‹ Description

  • Define and champion EMEA TPM charter and engagement model
  • Recruit, develop, and retain TPMs with tech and customer leadership
  • Escalation point for complex launches and major incidents
  • Identify process gaps across the organization (e.g., JIRA standards, dashboards)
  • Align with Product and Engineering to turn feedback into insights and roadmap clarity
  • Lead executive-level discussions on delivery timelines, trade-offs, scope, and business impact

🎯 Requirements

  • 10+ years leading enterprise software implementations or post-sales delivery
  • 5+ years people management leading technical customer-facing delivery or services teams
  • Ownership of complex enterprise deployments from kickoff to production
  • Proven success managing scope, SOW execution, change mgmt, and high-impact escalations
  • Deep customer empathy paired with disciplined execution
  • Delivery-oriented leader who ensures outcomes and operational discipline

🎁 Benefits

  • Supportive health care and parental leave
  • Flexibility for life events and work-life balance
  • Emphasis on learning and development
  • Diversity and inclusion encouraged
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