Related skills
customer success saas agile leadership epmπ Description
- Lead a 2-4 person CS team focused on Public Sector accounts.
- Manage strategic Public Sector customers; collaborate with cross-functional teams.
- Drive retention, qualified leads (CSQL), and NNACV expansion.
- Forecast weekly and monthly business performance; ensure forecast accuracy.
- Develop senior-level relationships with customers; align GTM and commercial goals.
- Deliver programs to ensure successful Anaplan implementations and value realization.
π― Requirements
- 5+ years SaaS experience; 2-4 years in management.
- Public Sector experience (Education, State & Local).
- Bachelor's degree; MBA a plus.
- Background in customer success with EPM or multi-dimensional modeling.
- Experience negotiating software and services contracts.
- Leadership, strategic thinking, collaboration, and customer focus.
π Benefits
- Winning culture and values-based environment.
- DEIB and inclusive workplace.
- Travel up to 50% within region.
- Growth and leadership development opportunities.
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