Senior Manager, Client Support Engineering

📋 Description

• Lead end-to-end application operations across multiple units for stability.
• Govern ITIL: Incident, Problem, Change, Release Management.
• Oversee cross-functional AMS teams; collaborate with engineering/product.
• Manage client relationships; align AMS with business goals.
• Drive continuous improvement and cost optimization in AMS.
• Provide exec-level reporting on performance and service.

🎯 Requirements

• 15+ years IT experience; 5+ years in application support/management; 5+ years in leadership.
• Strong ITIL knowledge: incident, problem, change governance.
• Experience with enterprise-scale app ecosystems needing high availability.
• Exposure to SRE concepts and DevOps collaboration.
• Vendor/partner management; budgeting and cost optimization.
• Bachelor's degree in CS/IT; ITIL/cloud/DevOps certs preferred.
• Excellent stakeholder management and executive communication.

🎁 Benefits

• Hybrid working model as per organizational requirements.
• May work with distributed teams across geographies and time zones.
• Equal opportunity employer.