Related skills
billing netsuite ai zendesk erp📋 Description
- Oversee global billing team and end-to-end invoicing for all regions.
- Optimize order-to-cash processes to improve speed and accuracy.
- Serve as primary escalation point for billing inquiries and disputes.
- Monitor billing cycles and dunning; handle complex exceptions.
- Lead AI and automation initiatives to drive efficiency.
- Build cross-functional partnerships to align billing with goals.
🎯 Requirements
- 8+ years in billing/OTC with at least 5 years in leadership.
- Global billing ops leadership in a multinational company.
- ERP and billing platforms experience: NetSuite, Zuora, Zendesk.
- Strong knowledge of revenue recognition and billing compliance.
- Exceptional analytical and problem-solving skills.
- Experience serving diverse segments (SMB, resellers).
- Excellent communication and stakeholder relationship skills.
🎁 Benefits
- HDHP health plan, telehealth, and Calm subscription.
- LinkedIn Learning and career development programs.
- Generous PTO for work-life balance.
- 401(k) matching, commuter and lunch benefits, remote stipend.
- Four-week paid sabbatical with bonus after five years.
- Collaborative culture with innovation and teamwork.
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