Related skills
salesforce netsuite zendesk highradius growfin📋 Description
- Lead and develop three OTC teams: Cash Application, Invoicing, and L2 Billing Support.
- Establish a long-term vision for scalable Order-to-Cash operations.
- Drive process standardization, automation, and system improvements.
- Partner with Finance, Sales Ops, Deal Desk, Support, and Product to streamline customer billing experiences.
- Own KPIs and SLAs for billing accuracy, invoice timeliness, cash application turnaround.
- Hire and lead an inclusive, high-performing team.
🎯 Requirements
- 7–10+ years in Order-to-Cash, Revenue Ops, Billing, or Shared Services.
- 3–5+ years managing multi-function operational teams.
- Deep understanding of cash application, invoicing, and billing in SaaS/hardware/subscription.
- Strong analytical mindset with KPI ownership and reporting.
- Experience with NetSuite and ticketing systems (Zendesk, Salesforce Service Cloud).
- Proven ability to lead change and implement scalable systems.
🎁 Benefits
- Remote and flexible working arrangements.
- Competitive total compensation package and health benefits.
- Opportunities for career growth and development.
- Inclusive, high-performing team culture at Samsara.
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