Senior Manager, Accounts Management

📋 Description

• Lead and grow a high-performing team serving Canada's largest merchants.
• Define and execute the strategic vision for the team and portfolio; optimize coverage, playbooks, metrics.
• Partner with Sales, Engineering, Marketing, and Product to deepen merchant engagement and adoption of Affirm solutions.
• Use data and analytics to identify growth opportunities and optimize outcomes.
• Establish and maintain relationships with executive stakeholders across Affirm and within accounts to align goals.
• Represent the voice of the customer to inform product roadmap and operations.

🎯 Requirements

• 10+ years B2B client-facing experience (SaaS/fintech/e-commerce) and 5+ years managing managers.
• Proven ability to lead executive-level client relationships and negotiate large contracts.
• Demonstrated success driving cross-functional initiatives with attention to detail.
• Strong strategic, analytical, and problem-solving skills; translate data into actionable plans.
• Exceptional written and verbal communication; craft proposals and executive presentations.
• Knowledge of consumer finance, SaaS, and e-commerce; proficient with Salesforce and BI tools.

🎁 Benefits

• Health care coverage for you and dependents.
• Flexible Spending Wallets for tech, food, and lifestyle needs.
• Time off with vacation and holidays.
• ESPP – Employee stock purchase plan.