Related skills
cross-functional collaboration loan processing process improvements income verification case management systems📋 Description
- Review auto lending applications with accuracy and policy adherence
- Verify income, insurance, payoff quotes, and other docs
- Manage large queues; prioritize aging/high-priority apps
- Identify discrepancies and escalate issues to partners
- Collaborate with teammates to support process improvements
- Provide feedback to enhance customer experience and automation
🎯 Requirements
- 9+ months of onboarding or loan processing experience
- Experience reviewing customer applications and documents
- Able to meet productivity and quality metrics in high-volume ops
- Experience using case management systems or dashboards
- Knowledge of auto lending operations
- Identify process inefficiencies and propose improvements
🎁 Benefits
- Competitive compensation with base pay, bonus, and equity
- 401(k) with company match up to $15,000 annually
- Employee Stock Purchase Plan (US only)
- Comprehensive health coverage (medical, dental, vision)
- HSA contributions for eligible US plans
- Paid time off, holidays, and parental leave
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