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service design ui ux ai cross-functional collaboration📋 Description
- Embed the long-term design vision for Monzo's support experiences.
- Lead end-to-end design initiatives across AI-enabled help, tooling, and ops.
- Design across touchpoints: app, phone, and human support.
- Shape how help works end-to-end; harness AI/automation.
- Mentor Ops Collective designers; run critiques and guidance.
- Partner with cross-functional leaders to define product strategy.
🎯 Requirements
- Deep expertise in a design discipline.
- Experience with AI and automation environments.
- Experience in complex service ecosystems linking digital products and operations.
- Excellent visual, UI and interaction skills.
- Thrives in ambiguity; leads teams with high quality.
- Strategic thinker who translates goals into actionable plans.
🎁 Benefits
- Relocation assistance to the UK.
- Visa sponsorship available.
- Distributed UK work with occasional London meetings.
- £1,000 learning budget annually.
- Macbooks and home setup support for remote workers.
- Flexible hours; schedule that works for you.
🚚 Relocation support
🛃 Visa sponsorship
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