Senior Lead, Customer Success Training

Added
31 minutes ago
Type
Full time
Salary
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Related skills

lms saas onboarding ai leadership

πŸ“‹ Description

  • Lead and develop a team of trainers, contributing directly alongside them.
  • Own onboarding programs for new Support team members before they join.
  • Support cross-functional product onboarding for other Jane teams.
  • Bring curiosity about AI and emerging tools to scale learning while preserving the human touch.
  • Foster continuous improvement via feedback, iteration, and growth.
  • Keep training content aligned with product updates to stay current.

🎯 Requirements

  • 3-5 years in training/learning or instructional leadership in SaaS.
  • Experience leading or managing a team of trainers.
  • Comfort doing the work as well as directing it.
  • Track record of onboarding or product training programs.
  • Genuine enthusiasm for AI and emerging tech in learning.
  • Experience designing content and delivering programs via LMS.

🎁 Benefits

  • Comprehensive benefits package.
  • Career development conversations.
  • Salary bands overview video.
  • Remote-friendly, high-growth SaaS culture.
  • Collaborative, inclusive team.
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