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gdpr leadership ccpa escalations regulatory compliance📋 Description
- Lead, mentor, and develop a high-performing escalations team.
- Oversee end-to-end escalations and complaints lifecycle, with SLAs.
- Implement and optimize complaints management systems.
- Partner across geos with Complaints Program Lead and Escalations Leads.
- Analyze escalation trends and root causes to drive improvements.
- Ensure compliance with consumer protection regulations across jurisdictions.
🎯 Requirements
- 3+ years in complaints management, customer ops, escalations, or risk (fintech).
- 8+ years in a leadership role, building and leading teams.
- Experience designing scalable complaints processes and systems.
- Ability to support day-to-day ops while driving strategic outcomes.
- In-depth knowledge of consumer protection regulations (UDAAP, GDPR, CCPA).
- Strong analytical skills to identify trends and root causes.
🎁 Benefits
- Remote work options.
- Medical insurance.
- Flexible time off.
- Retirement savings plans.
- Family planning resources.
- Inclusive workplace with accommodations.
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