Hybrid role in Prague; 2 days/week in the office.
SME bridging support and product development.
Review/validate complex tickets; identify root causes before escalation.
Identify defects and explain the reason.
Improve observability; logging/monitoring improvements; mentor Global Support.
Liaise with Product Managers and Engineering for requirements and long-term fixes.

🎯 Requirements

4+ yrs in technical, customer-facing role; 2+ yrs Java/Python; degree or equivalent.
Advanced SQL; JDBC/ODBC integration hurdles.
Strong log analysis in distributed environments.
SaaS with on-prem data sources; networks, proxies, TLS.
Kubernetes (K8s) and Linux proficiency.
Snowflake, BigQuery; dbt, Informatica; Tableau/Power BI.

🎁 Benefits

Flexible benefits program with health coverage and time off.
Diversity, equity, and inclusion initiatives.
Accommodations for Applicants form available.

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