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salesforce sql project management ai knowledge management📋 Description
- Define and lead strategic CX knowledge initiatives
- Produce high-quality workflows and content for agents
- Use data to identify pain points and drive improvements
- Collaborate cross-functionally with Product, Engineering, Legal
- Own knowledge systems and integration across surfaces
- Lead automation and AI adoption to streamline processes
🎯 Requirements
- 5+ years in process improvement or knowledge mgmt
- Strategic process optimization with scalable solutions
- Systems & Tools: Salesforce, Genesys
- Data-driven CX metrics and content metrics analysis
- Excellent written and verbal communication; advocate for end-user
- AI/automation experience to streamline workflows
🎁 Benefits
- Flexible remote work options (Flex First)
- Equity grant and annual refresh grants
- Competitive benefits package
- Canada-based compensation transparency notes
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