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account management customer success onboarding upsell nps📋 Description
- Serve as the strategic point of contact for fund managers, ensuring a seamless experience.
- Lead post-sales lifecycle from onboarding to upsell; collaborate with Ops, Product, Sales, Legal and Finance.
- Build trust-based relationships and translate needs into insights to drive improvements.
- Own and optimise key metrics: NPS, retention, NRR, and escalation management.
- Collaborate with Head of Customer Success to refine and scale our CS strategy as we grow.
🎯 Requirements
- 3+ years of experience, including 1–3 years in enterprise Account Management or CS.
- Ability to manage complex, high-value relationships with senior stakeholders.
- Strong analytical and communication skills; explain complex topics clearly.
- Proven track record in fast-moving, high-growth environments.
- Proficiency in English; German is a strong advantage.
🎁 Benefits
- Flexible hours with hybrid office setup (3 days/week in office).
- 4 remote calendar weeks per year.
- 28 days vacation, 2 company days, plus public holidays.
- Competitive compensation package.
- Great tech and work setup with everything you need.
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