Related skills
okta windows google workspace macos intune📋 Description
- Provide global IT support across regions and time zones (AU, NZ, PH, UK)
- Troubleshoot hardware, software, access, connectivity issues
- Deploy AI agents for ticket triage and first-response outside US hours
- Support onboarding/offboarding with secure end-to-end processes
- Provision and configure MacOS and Windows laptops for new hires
- Maintain device inventory and asset tracking
🎯 Requirements
- 5+ years experience in IT systems administration or internal IT operations, ideally in SaaS/tech
- Experience supporting distributed global teams across multiple time zones (US, AU, PH)
- Deep proficiency with MacOS; solid Windows knowledge
- MDM tools experience (Jamf and Intune)
- Hands-on with Okta (SSO, MFA, lifecycle) and Google Workspace
- Experience administering Slack, Zoom, Salesforce, etc.
- Strong troubleshooting and problem-solving; document and fix
- Excellent written and verbal communication; support across levels
🎁 Benefits
- Medical, dental, and vision insurance for you and up to three dependents
- Work-from-home allowance, rice subsidy, meal allowance
- Laundry allowance and internet/home-office subsidies
- 15 paid time off days per year (incl Karbon Days)
- 7 sick leave days per year
- Discretionary bonus program; flexible, autonomous work environment
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