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tcp/ip dns vpn active directory dhcp📋 Description
- Provide advanced end-user support, resolving complex issues.
- Troubleshoot network issues including connectivity and VPN.
- Handle escalated tickets and mentor junior staff as needed.
- Install, configure, and update hardware and software for users.
- Diagnose LAN/WAN issues; manage routers, switches & firewalls.
- Proactively monitor network performance to prevent downtime.
🎯 Requirements
- 5-8 years in service desk/technical support with networking.
- Strong knowledge of TCP/IP, DNS, DHCP, VPNs, routing, switching, firewalls.
- Familiarity with ticketing systems: ServiceNow, Jira, Zendesk.
- Experience with monitoring tools: Wireshark, SolarWinds, PRTG.
- Hands-on with network hardware: Cisco, Juniper.
- Preferred certifications: CompTIA Network+, CCNA, ITIL Foundation.
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