Related skills
slack zoom google workspace zendesk jamf📋 Description
- Serve as the dedicated IT support resource for the EMEA region.
- Provide Tier 1–3 tech support for hardware, software, networking, and SaaS.
- Independently manage incidents, requests, and escalations in EMEA hours.
- Manage employee tech lifecycle for EMEA (onboarding/offboarding, access, assets).
- Lead IT Operations projects and drive continuous improvement.
- Maintain clear documentation and knowledge base articles.
🎯 Requirements
- 5+ years of progressive IT support experience.
- Able to work autonomously in a distributed, remote-first org.
- Strong Mac support experience in cloud-first companies.
- Hands-on admin for Google Workspace, Okta, and Jamf.
- Experience with Jira Service Management, Zendesk, or ServiceNow.
- Strong prioritization and cross time-zone coordination.
🎁 Benefits
- Equity (RSUs) in the company for permanent employees.
- Comprehensive health coverage for employees and dependents.
- Paid parental leave and family care benefits.
- Flexible vacation, holidays, and a sabbatical program.
- Wellness resources including mental health support.
- 401(k) with 100% employer match up to $6,000/year.
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