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powershell linux python jira macos📋 Description
- Serve as Tier 2/3 escalation point for complex IT issues.
- Provide advanced troubleshooting for Windows 11, Linux, and macOS.
- Lead small-to-medium IT projects and drive improvements.
- Onboard/offboard users and manage hardware lifecycle.
- Support Active Directory/LDAP and access control; SLA adherence.
- Support devices and conference rooms across locations.
🎯 Requirements
- 5+ years IT support experience.
- Experience in Tier 2/3 support.
- Troubleshooting Windows 11, Linux, and macOS.
- Experience with ITSM tools: Jira SM, Zendesk, ServiceNow.
- Active Directory/identity management and access control.
- Strong communication and independent work ability.
🎁 Benefits
- Medical, dental, and vision coverage for employees and dependents.
- Generous PTO and vacation; cash-out option for unused days.
- Paid parental leave and disability insurance.
- Life insurance and 401(k) retirement plan.
- ClassPass credits and mental healthcare support.
- Onsite meals, snacks, and coffee offerings.
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