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scripting saas onboarding ai offboarding📋 Description
- Own end-to-end IT support ops for the Oakland hub, ensuring reliable in-office tech.
- Resolve complex employee issues across endpoints, SaaS tools, and identity systems.
- Design onboarding, offboarding, and device lifecycle processes to reduce manual work.
- Identify patterns in support demand and lead AI/automation initiatives.
- Lead AI and automation adoption in IT support to improve responses and self-service.
- Define and improve workflows, triage, and docs for scalability across regions.
🎯 Requirements
- 8+ years in IT support or end-user support in SaaS/high-growth env.
- Experience owning and improving support processes.
- Proven automation/workflow improvements (scripting, tooling).
- Experience applying AI to improve ticket triage or self-service.
- Ability to analyze patterns and translate to scalable solutions.
- Able to work independently, prioritize, and document clearly.
🎁 Benefits
- RSUs and health, vision, dental, and mental health benefits.
- Accommodations and HR support available.
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