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slack okta google workspace servicenow iam📋 Description
- Provide Tier 2/3 support for hardware, SaaS apps, identity, and collaboration tools
- Escalate complex or high-impact issues and ensure fast resolution
- Support remote and hybrid employees across time zones
- Improve onboarding/offboarding workflows and automate where possible
- Manage identity and access and endpoint management
- Partner with Security on device compliance and audits
🎯 Requirements
- 5+ years IT support in a startup or high-growth environment
- Experience supporting macOS and Windows (macOS-heavy preferred)
- Google Workspace, Slack, Okta or other IAM platforms
- Endpoint management tools (Jamf, Intune, Kandji, etc.)
- ITSM systems (Jira, Linear, ServiceNow, etc.)
- Builder mentality, highly organized, ownership, and strong communicator
🎁 Benefits
- Equity in a fast-growing company
- 401(k) match and financial coaching
- Paid parental leave and fertility benefits
- Medical, dental, vision, and mental health support
- $2,000 learning stipend and ongoing development
- Flexible PTO, 15 holidays + 2 flex days
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