Own the full helpdesk lifecycle: intake, triage, resolution, closure, and SLA targets.
Provide white-glove support to executives and senior leadership.
Troubleshoot hardware, software, and network issues (LAN/WAN, DNS, DHCP, VPN).
Administer user accounts and endpoint management via MDM (Kandji/Okta/Intune)
Support onboarding/offboarding with device imaging and account setup.
Maintain IT docs, runbooks, and knowledge base articles.

🎯 Requirements

5+ years of IT support, helpdesk, or systems administration
Experience with ITSM systems (Jira Service Management, ServiceNow, Zendesk)
Networking fundamentals: OSI, TCP/IP, DNS, DHCP, VLANs, VPN
Proficiency with macOS and Windows environments
MDM (Kandji/Intune) and endpoint security tooling experience
Independent worker with initiative

🎁 Benefits

Competitive salary & equity
Unlimited PTO
Full Health, Vision, & Dental coverage
401k match
Hardware setup: new MacBook Pro, big display, & accessories

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