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okta aws google workspace edr itsm📋 Description
- Establish and audit IT support procedures; track help desk and SOP adherence.
- Oversee ITSM systems; ensure configuration, hardening, and escalation for desk ops.
- Hands-on IT support when needed; train engineers and develop future IT leaders.
- Plan IT projects; audit existing work and justify initiatives to leadership.
- Manage remote hardware inventory, procurement, and lifecycle.
- Own onboarding/offboarding; training, provisioning, and account lifecycle.
🎯 Requirements
- Align cross-functional IT work to strategic outcomes; strong communication.
- Mentor IT staff; foster leadership and knowledge sharing.
- Final escalation authority for complex IT issues; strong decision making.
- Lead IT projects; plan, audit, and justify initiatives.
- ITSM, IAM, MDM/EDR; remote hardware logistics.
- AI-enabled IT workflows; Jira Service Management; Google Workspace admin.
🎁 Benefits
- Pay in USD
- 100% remote work
- Generous holidays and flexible PTO
- Competitive phantom equity
- Paid for exams and certifications
- Peer bonus awards
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