Related skills
android windows jira ios google workspace📋 Description
- Troubleshoot and resolve user issues; monitor IT queues.
- Provide timely responses and remote support to resolve technical issues.
- Train employees on IT basics and self-service fixes.
- Document IT issues and solutions in the ticketing system.
- Maintain IT procedures and knowledge base for end users.
- Setup, configure, and decommission devices and accounts.
🎯 Requirements
- Bachelor's degree (technical field a plus, not required)
- 4+ years of IT service desk experience
- Knowledge of macOS, Windows, iOS, Android
- Experience with Google Workspace, Okta, Atlassian, Slack, Zoom, MS Office
- Experience with IT ticketing systems (e.g., Jira)
- VPN and network troubleshooting experience
🎁 Benefits
- Health, dental, and vision coverage for you and family
- Life insurance and mental wellness coverage
- Fertility and growing family support
- Flexible time off and company holidays
- Retirement saving plans
- Annual professional development stipend
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