Related skills
android windows jira ios google workspace📋 Description
- Troubleshoot and resolve software, hardware, and network issues.
- Provide timely responses and adhere to service level agreements.
- Train users on IT basics and self-service fixes.
- Document issues and resolutions in the IT ticketing system.
- Install, configure, and maintain laptops, printers, and apps.
- Assist with onboarding and access provisioning for new hires.
🎯 Requirements
- Bachelor's degree; technical field a plus but not required
- Strong customer service and communication skills
- 4+ years IT service desk experience
- Knowledge of macOS, Windows, iOS, Android
- Experience with Google Workspace, Jira, Office apps
- Experience troubleshooting remote access VPN and network issues
🎁 Benefits
- Health, dental, and vision coverage for you and family
- Life insurance
- Mental wellness coverage
- Fertility and family support
- Flexible time off with holidays
- Paid family, medical leave, and bereavement
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