Senior IT Analyst

📋 Description

• Resolve IT issues across endpoints, identity, networks, and apps; document root causes.
• Maintain IT security/compliance; apply MFA and least-privilege; audit-ready records.
• Mentor junior team; support frontline during peak periods.
• Drive process improvements; automate onboarding/offboarding; track KPIs; maintain SOPs.
• Be available for core hours 8:30 a.m.–5:30 p.m. PT; occasional after-hours.
• Perform other duties as assigned.

🎯 Requirements

• 5–8+ years in IT support/operations or service desk leadership in SaaS/cloud-first.
• Proven leadership; mentor staff; partner with People/HR on user lifecycles.
• Strong diagnostic skills; hypothesis-driven; isolate issues across client, network, auth, and data.
• Mac/Windows enterprise environments; networking (HTTP/DNS); security (SSO, SAML, OAuth); CLI fluency.
• Process improvement/governance; change control; audit-ready artifacts; data-driven.

🎁 Benefits

• Flex PTO (3–5 wks/yr) + 11 paid holidays.
• Generous parental leave.
• Core benefits: medical, dental, vision, life, AD&D; premiums covered.
• Spring Health: employer-paid mental health; 5 free therapy sessions and 5 coaching sessions per year.
• EAP and HealthJoy for support and navigation.