Senior IT Administrator

📋 Description

• First point of contact for IT support for 300+ employees nationwide, macOS-focused.
• Own issues end to end: root-cause analysis and reliable solutions.
• Manage onboarding: hardware provisioning and live onboarding for new hires.
• Maintain office networks, conferencing, AV with Workplace teams in SF and NY.
• Partner with Security to protect accounts, devices, and data; support SOC 2.
• Continuously improve IT services to be reliable and scalable.

🎯 Requirements

• 2-4 years of end-to-end IT support in fast-growing startups; macOS focus, some Windows.
• Cloud-first mindset with SaaS IT systems: Jamf, Google Workspace, Okta, Intune.
• Experience with IT helpdesk systems; Jira Service Management preferred; automate workflows.
• Experience deploying/maintaining conference room systems, networking, and desk tech.
• Strong analytical/problem-solving; root cause analysis for ambiguous requests.
• Ability to juggle multiple priorities and triage by severity/urgency.

🎁 Benefits

• Compensation - Competitive salary and meaningful equity.
• Healthcare - Medical, dental, and vision coverage for you and dependents.
• Paid Time Off - Unlimited and flexible vacation policy.
• Paid Family Leave - Parental leave and bonding leave.
• Mandatory Self-Care Days - A day set aside each month to recharge.
• Remote wellbeing resources - Fitness classes, mindfulness tools, virtual therapy, and family planning assistance.