Senior Insurance Operations Specialist (m/f/d)

📋 Description

• Policy administration: create, issue, update policies; endorsements, renewals, docs.
• Premium administration: issue invoices, process payments, monitor premiums, coordinate with Finance.
• Communication with brokers/clients: renewal requests, questionnaires, updates, policy docs.
• Bordereaux & reporting: prepare monthly bordereaux and insurer reports.
• Compliance: perform UBO checks, store docs, support audits.
• Data management: ensure client files/docs are complete, up to date.

🎯 Requirements

• Bachelor’s degree or completed dual study (BBL / duale Ausbildung) in insurance, business, finance, or a related field
• 5+ years of experience in commercial insurance — underwriting, policy administration, or insurance operations
• Good organisational skills: you manage your own tasks and know when to ask for input on complex challenges
• Fluent in Dutch or German and in English (written and spoken)
• Detail-oriented and reliable — you take ownership of data accuracy, deadlines, and quality of work
• You love working in or learning digital tools; any experience with insurance platforms (e.g. Insly, ANVA) is a plus

🎁 Benefits

• Flexible location: based in the Netherlands or Germany
• Make a real impact — help organisations across Europe stay safe from cyber threats, working alongside people with intelligence agency and military backgrounds
• Tuesday lunches and Thursday Borrels in the Netherlands— weekly founder’s updates and Thursday socials globally
• Quarterly get-togethers and an annual company-wide retreat (Spain, Portugal, Italy…)
• Generous time off policy including a volunteering day and wellbeing leave