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powershell python jira erp itsm📋 Description
- Provide day-to-day technical support to Vast staff; ensure systems run smoothly.
- Be the first point of contact for IT issues; deliver timely solutions.
- Serve as Tier 2/3 escalation for complex technical problems.
- Manage IAM groups and provisioning; oversee ticketing projects.
- Lead IT projects via JIRA and mentor junior technicians.
- Automate tasks; develop scripts (PowerShell, Python, Bash) and streamline onboarding.
🎯 Requirements
- 5+ years IT or Information Systems support.
- Proven ITSM tools experience.
- Strong problem-solving; able to work independently and with teams.
- Excellent communication and interpersonal skills.
- Experience supporting 1000+ end users; aerospace manufacturing preferred.
- Experience leading IT projects in fast-paced environments; familiarity with IT standards.
🎁 Benefits
- 100% medical, dental, and vision coverage for you and dependents.
- Generous PTO; 20+ days vacation and parental leave.
- 401(k) plan with company contributions; disability and life insurance.
- ClassPass credits and mental health support (Spring Health).
- Free snacks, drip coffee, and on-site meals.
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