Related skills
cloud saas incident management noc service reliability📋 Description
- Lead and coordinate P1/P0 incidents across SaaS environments
- Serve as Incident Commander during high-severity events and escalations
- Facilitate bridge calls across Eng, Infra, Product, Support, NOC
- Maintain clear, structured communications with stakeholders and executive leadership
- Drive incident timelines, action items, and follow-through during active incidents
- Lead post-incident reviews and root cause analysis discussions
🎯 Requirements
- 7+ years in Incident/ Major Incident Management or related leadership
- Experience leading high-severity incidents in SaaS/cloud environments
- Strong executive communication skills under pressure
- Experience coordinating cross-functional technical teams during incidents
- Drive accountability and lead complex incident response without authority
- Knowledge of cloud environments, networking, SaaS, APIs, distributed systems
🎁 Benefits
- 401k with employer match
- Discretionary paid time off
- Paid parental leave
- Medical, Dental, Vision plans
- Fitness Programs
- Learning & Development programs
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