Senior Incident Manager - Finance

📋 Description

• Lead incident bridge calls during critical system events, acting as the Incident Commander.
• Coordinate response efforts across IT, infrastructure, application, and vendor teams to minimize downtime.
• Prioritize rapid service restoration over root cause investigation during active incidents.
• Escalate issues to leadership and key stakeholders as appropriate.
• Drive the Root Cause Analysis (RCA) process for recurring or high-severity incidents.
• Collaborate with third-party vendors when incidents are vendor-related.

🎯 Requirements

• 5+ years of experience in incident management or IT operations within enterprise environments.
• Proven ability to manage high-severity IT incidents with calm, structure, and clarity.
• Strong knowledge of ITIL standards and the full incident lifecycle.
• Exceptional verbal and written communication skills, especially with executive stakeholders.
• Experience coordinating multiple teams under high-pressure conditions.
• Hands-on experience with PagerDuty, ServiceNow, New Relic, CloudWatch, or similar platforms.

🎁 Benefits

• 100% Remote Work
• Paid Time Off
• Work with Autonomy
• Work with Top American Companies
• Diverse, Global Network
• Collaborate with senior professionals