Related skills
pagerduty aws new relic itil incident management📋 Description
- Lead incident bridge calls as Incident Commander during critical events.
- Coordinate response across IT, infrastructure, apps, and vendors.
- Prioritize rapid service restoration over root cause during incidents.
- Escalate issues to leadership and stakeholders as needed.
- Drive RCA for recurring or high-severity incidents.
- Collaborate with third-party vendors when incidents are vendor-related.
🎯 Requirements
- 5+ years in incident management or IT operations.
- Proven ability to manage high-severity IT incidents.
- ITIL standards and full incident lifecycle knowledge.
- Comms with executive stakeholders.
- Hands-on with PagerDuty, ServiceNow, New Relic, CloudWatch.
- Experience leading or mentoring others.
🎁 Benefits
- 100% Remote Work.
- Competitive USD pay.
- Paid time off.
- Autonomy to manage your time.
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