Related skills
pagerduty aws new relic itil incident management📋 Description
- Lead incident bridge calls as Incident Commander during critical events.
- Coordinate response across IT, infrastructure, apps, and vendors to minimize downtime.
- Prioritize rapid service restoration over root cause during active incidents.
- Drive RCA process for recurring/high-severity incidents and vendor issues.
- Ensure incident records and documentation are complete and accurate.
- Prepare executive-level incident reports with key insights and metrics.
🎯 Requirements
- 5+ years in incident management or IT operations in enterprise environments.
- Strong ITIL knowledge and full incident lifecycle.
- Hands-on with PagerDuty, ServiceNow, New Relic, CloudWatch, or similar tools.
- Bachelor's degree in IT, Computer Science, or related field; AWS certification.
- Exceptional verbal and written communication, especially with executives.
- Experience coordinating multiple teams under pressure and leading others.
🎁 Benefits
- 100% Remote Work: work from anywhere with a laptop.
- Highly competitive USD pay.
- Paid Time Off to recharge.
- Work with Autonomy: manage your time and deliver results.
- Collaborate with top American companies.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!