Senior Incident Manager - Finance

📋 Description

• Lead incident bridge calls during critical system events as Incident Commander.
• Coordinate response across IT, infrastructure, apps, and vendor teams to minimize downtime.
• Prioritize rapid service restoration over root cause investigation during active incidents.
• Escalate issues to leadership and key stakeholders as appropriate.
• Drive the Root Cause Analysis (RCA) process for recurring or high-severity incidents.
• Prepare executive-level incident reports summarizing key insights, trends, and performance metrics.

🎯 Requirements

• 5+ years of experience in incident management or IT operations within enterprise environments.
• Strong knowledge of ITIL standards and the full incident lifecycle.
• Hands-on experience with PagerDuty, ServiceNow, New Relic, CloudWatch, or similar monitoring and incident platforms.
• Experience coordinating multiple teams under high-pressure conditions.
• Exceptional verbal and written communication skills, especially with executive stakeholders.
• Bachelor’s degree in IT, Computer Science, or a related field; AWS training or certification.

🎁 Benefits

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.
• A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.
• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.