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pagerduty aws new relic itil servicenow📋 Description
- Lead incident bridge calls during critical system events.
- Coordinate response across IT, infrastructure, application, and vendor teams to minimize downtime.
- Prioritize rapid service restoration over root cause investigation during active incidents.
- Escalate issues to leadership and stakeholders as appropriate.
- Drive RCA for recurring or high-severity incidents.
- Collaborate with third-party vendors on incidents.
🎯 Requirements
- 5+ years of experience in incident management or IT operations.
- Strong ITIL knowledge and the full incident lifecycle.
- Hands-on experience with PagerDuty, ServiceNow, New Relic, CloudWatch, or similar platforms.
- Exceptional verbal and written communication skills, especially with executive stakeholders.
- Experience coordinating multiple teams under high-pressure conditions.
- AWS training or certification.
🎁 Benefits
- 100% Remote Work: freedom to work from anywhere.
- Highly competitive USD pay: market-leading compensation.
- Paid time off to recharge and rest.
- Autonomy to manage your time and deliver results.
- Projects with top U.S. companies on high-impact work.
- Culture that values well-being and balance.
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