Related skills
datadog sre devops jira confluence📋 Description
- Create and execute incident response for major incidents across Security, IT, DevOps, and Product.
- Lead incident command to drive resolution with Engineering, Technical Support, and Customer Success.
- Lead projects to improve tools and processes for observability and resiliency.
- Manage incident-related training across SREs, DevOps, and Application Engineers.
- Oversee the incident management process and teams resolving incidents.
- Prioritize incidents by urgency and business impact.
🎯 Requirements
- 7+ years in incident management, operations, or technical support.
- Able to communicate critical issue status to executives and involved teams.
- Build and maintain relationships with key stakeholders across the business.
- Lead and make decisions; problem solve; flexible to move between roles.
- Prioritize and execute tasks in a high-pressure environment.
- Experience leading technical incidents and driving to resolution (on-call or incident manager).
🎁 Benefits
- Comprehensive benefits, including possible equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Medical, dental, vision, life, and disability coverage.
- Family services including fertility benefits and paid parental leave.
- Professional development with career pathing, learning platforms, and a yearly stipend.
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