Senior Incident Manager (6 Month FTC)

📋 Description

• Manage incident lifecycle: communicate, resolve, and contain with Eng/Product/CS.
• Drive accountability and metrics for incident resolution.
• Provide ongoing updates during live incidents to stakeholders.
• Lead root cause analysis and implement preventative actions.
• Oversee KPI/metrics for incident and problem management.
• Drive process improvements aligned with business needs.

🎯 Requirements

• 5+ years IT incident and problem mgmt; 2+ in a senior role.
• SaaS/platform ops experience; product-to-live transitions.
• Payments industry experience advantageous.
• Proficient with Jira Service Management, incident.io, FireHydrant, PagerDuty, Slack.
• Strong root cause analysis and problem mgmt; apply SRE principles.
• Able to influence cross-functional and executive stakeholders; clear comms.

🎁 Benefits

• Office-first culture with 4+ days in the London office.
• European offices with collaboration spaces and quiet zones.
• Social hubs and opportunities for in-person connection.
• Committed to diversity, equity, and inclusion.