Related skills
integrations itil telecommunications incident management noc📋 Description
- Lead technical teams during critical incidents to resolve production outages.
- Escalate incidents to support teams, customers, and partners.
- Coordinate communications across internal teams and customers through incidents.
- Represent Technical Support in incident calls for single or multiple customers.
- Coordinate with NOC, Engineering, Operations, and R&D to assess impact.
- Develop and implement policies for incident reporting, management, and escalation.
🎯 Requirements
- Bachelor’s degree in business information systems or related field; MCP, MCSA preferred.
- 5+ years' experience in technical support, preferably ISP networks or business software.
- 6+ years in Contact Center Software, Telecommunications, Networking, Programming, Integrations.
- Excellent technical, analytical, and problem-solving skills under pressure.
- Strong written and verbal communication across all company teams.
- Independent, proactive, and agile, with assertiveness and critical thinking.
🎁 Benefits
- NICE-FLEX hybrid model: 2 days in office, 3 days remote.
- Flexible, collaborative, fast-paced team culture.
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