Related skills
customer success intercom project management zendesk system integration📋 Description
- Lead end-to-end customer implementation programs for onboarding Intercom.
- Define scope, deliverables, and success criteria aligned with objectives.
- Collaborate with sales, CS, and engineering to plan milestones.
- Serve as primary contact, provide updates and manage expectations.
- Develop and maintain detailed project plans to meet budget and timeline.
- Coordinate kickoffs, discovery, and progress meetings with stakeholders.
🎯 Requirements
- Bachelor's degree or equivalent practical experience.
- 5+ years as program or project manager in SaaS.
- Strong customer success experience and implementation focus.
- Familiarity with Intercom, Zendesk, or similar platforms.
- Excellent PM skills across multiple complex projects.
- Strong communication and stakeholder management.
🎁 Benefits
- Competitive salary and meaningful equity.
- Comprehensive medical, dental, and vision coverage.
- Regular compensation reviews.
- Flexible paid time off policy.
- Paid Parental Leave Program.
- 401k plan with match.
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