Related skills
crm javascript webhooks oauth saml📋 Description
- Configure Five9 VCC and IVA per specs from Solution Architects and Business Analysts.
- Build and maintain campaigns, queues, skills, routing profiles, and dialing logic.
- Configure IVR/Studio IVA flows with nested paths, variables, context tables, and Studio logic.
- Implement WFA, QM/WEM, AI Insights, Agent Assist, dashboards, and reports.
- Test configurations thoroughly before customer UAT or deployment.
- Build, test, and troubleshoot REST/SOAP API integrations and webhooks (OAuth/SAML).
🎯 Requirements
- BA/BS in Computer Science, IT, Engineering, or equivalent.
- 3+ years as a Contact Center Professional Services Consultant.
- 3+ years implementing or supporting the Five9 Intelligent CX Platform.
- 3+ years configuring IVR/IVA in Five9 Studio.
- 1+ year CRM integrations (Salesforce, Dynamics, ServiceNow, Zendesk, NetSuite, Velocify).
- Developer skills: building and debugging REST/SOAP APIs, webhooks, and event-driven integrations.
- Experience with SSO/SAML/OAuth authentication flows.
🎁 Benefits
- Remote-friendly work environment.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!