Related skills
node.js javascript rest soap ccaas📋 Description
- Configure Five9 VCC and IVA apps per specs
- Build inbound/outbound campaigns, queues, routing, and dialing logic
- Configure IVR/Studio IVA flows and Studio logic
- Implement WFA, QM/WEM, Agent Assist, Knowledge, dashboards and reports
- Perform thorough configuration testing and validation prior to UAT/deployment
- Build, test, and troubleshoot REST/SOAP API integrations and OAuth/SAML authentication
🎯 Requirements
- BA/BS in CS/IT/engineering or equivalent
- 3+ years as a Contact Center Professional Services Consultant
- 3+ years implementing or supporting Five9 Intelligent CX Platform
- 3+ years configuring IVR/IVA in Five9 Studio
- 1+ year CRM integrations (Salesforce, Dynamics, ServiceNow, Zendesk)
- Developer skills: REST/SOAP APIs, webhooks, JS/HTML/CSS
🎁 Benefits
- Annual incentive program
- Medical, dental, and vision
- Tax-advantaged healthcare accounts including life and disability
- Paid time off, holidays, wellness time off and parental leave
- Tuition reimbursement and access to online courses
- Career development and advancement opportunities
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