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salesforce javascript rest oauth saml📋 Description
- Configure Five9 VCC and IVA apps per solution specs.
- Build inbound/outbound campaigns, queues and routing.
- Configure IVR/Studio IVA flows and logic.
- Implement WFA, QM/WEM, Agent Assist, Guidance Cards, Knowledge, dashboards.
- Perform configuration testing before UAT/deployment.
- Build/test REST/SOAP API integrations and webhooks; include OAuth/SAML.
🎯 Requirements
- BA/BS in CS/IT/engineering or equivalent.
- 3+ years as a Contact Center Professional Services Consultant.
- 3+ years implementing/supporting Five9 Intelligent CX.
- 3+ years configuring Five9 Studio IVR/IVA.
- 1+ year CRM integrations (Salesforce, Dynamics, ServiceNow, Zendesk).
- Developer skills: REST/SOAP APIs, webhooks, JS/HTML/CSS.
🎁 Benefits
- Remote role based in the US.
- Annual incentive program.
- Medical, dental, vision benefits.
- Tax-advantaged health care accounts.
- Financial and income protection benefits.
- PTO and wellness time off.
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