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crm ai chatbots nlu ivr📋 Description
- Customer-facing, billable role delivering AI solutions.
- Implement, configure, and optimize AI-driven apps.
- Develop chatbots & knowledge assistants for enterprise centers.
- Lead design and development of AI and bot apps.
- Configure AI solutions including NLU, ACD, IVR, ASR, CRM.
- Engage with clients to map needs and deliver solutions.
🎯 Requirements
- Bachelor’s degree in tech or business fields, or equivalent.
- 5+ years professional experience; 1+ year digital/AI bot apps preferred.
- Strong analytical and communication skills.
- Experience with AI, bot tech, and CRM integrations.
- Customer-facing and project coordination and leadership.
🎁 Benefits
- NICE-FLEX hybrid work model: 2 days in office, 3 remote.
- Global company with internal career opportunities.
- Fast-paced, collaborative, creative environment.
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