Serve as escalation point for hardware, software, network, and systems issues.
Diagnose and resolve high-impact problems across endpoints, OS, and basic networking.
Own tickets end-to-end with root-cause analysis and SLA follow-up.
Lead incident response, coordinating IT teams, security, and vendors.
Identify trends and systemic gaps; drive long-term fixes.
Provide guidance to junior Helpdesk Engineers through knowledge sharing.

🎯 Requirements

Bachelor's degree or equivalent experience.
3-5 years of relevant technical support experience.
Troubleshoot Windows and macOS environments.
Active Directory and Microsoft 365 user/group management.
DNS, DHCP, VPNs, TCP/IP; diagnose connectivity issues.
ServiceNow ticketing system experience.

🎁 Benefits

Hybrid work arrangement with Krakow office (3 days weekly).
5 days Volunteer Time Off (VTO) per year.
Opportunity to learn Tanium product and security tech.

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