Be part of a smaller client strategy team within VML MAP, with colleagues worldwide.
Lead omnichannel CRM strategy development for a top-tier global client.
Drive end-to-end customer engagement across digital ecosystems.
Facilitate workshops; translate insights into personas and journey maps.
Craft data-driven narratives to win client buy-in.

🎯 Requirements

5+ years experience in CRM or customer experience strategy.
Agency or client-side experience welcomed.
Strong storytelling; confident in client meetings.
Self-starter; identify opportunities; trusted expert.
Collaborative energy; work with CX, marketing, creative, data teams.
Global client exposure; 2+ years on global clients.

🎁 Benefits

International, growth-focused environment.
Hybrid work with global teams.
Access to MAP’s global network and 55+ nationalities.
Collaboration with technology, data, and client leadership.

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