Drive development and execution of omnichannel CRM strategies for a top-tier global client.
Join a smaller client strategy team within a global Experience Strategy group.
Lead end-to-end channel plans across touchpoints to shape customer journeys.
Synthesize research and translate insights into personas and journey blueprints.
Craft data-backed narratives and present to senior clients to secure buy-in.
Self-starter who identifies opportunities and becomes a trusted team expert.

🎯 Requirements

5+ years in CRM, customer experience strategy, or strategic planning.
Agency and/or client-side experience welcomed.
Strong storytelling; present to clients and lead workshops.
Collaborate across CX, marketing, creative, media, and data teams.
Global client experience; comfortable in international teams.
Self-starter who identifies opportunities quickly and adds value.

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