Related skills
crm customer experience braze google analytics 4 salesforce marketing cloud📋 Description
- Drive strategic CX across touchpoints to boost engagement and loyalty.
- Define vision and frameworks for omni-channel interactions.
- Lead cross-functional teams (creative, media, data) for alignment.
- Oversee research to produce actionable personas and journeys.
- Build strategic client relationships and inspire senior stakeholders.
🎯 Requirements
- 7+ years in CRM/CX strategy at top agencies.
- Proven omni-channel strategy for major brands.
- CRM platforms: Salesforce Marketing Cloud, Adobe Experience Cloud, Braze.
- Analytics: GA4 and Adobe Analytics.
- Leadership: cross-functional teams and senior client mgmt.
- Executive storytelling and negotiation skills.
🎁 Benefits
- Hybrid work environment.
- Opportunity to work with MAP's global network.
- Collaborative, inclusive culture with mentorship.
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